Refund policy

At Keorm.com, we aim to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process to make things right.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

  • To be eligible for a return, the following conditions must be met: The item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
  • You must provide the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at:
Email: contact@keorm.com

All returns must be sent to 

Address: 315 Arden Ave Suite 14, Glendale, CA 91203

  • If your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.
  • Items sent back without first requesting a return will not be accepted.

You can always contact us with any return-related questions at contact@keorm.com.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom products (e.g., special orders or personalized items)
  • Used Items
  • Sale items

If you have any questions about a specific item, please reach out to us at contact@keorm.com.

Exchanges

The fastest way to get the item you want is to return the item you have.

  • Once your return is accepted, you can make a separate purchase for the new item.

Refund Policy

Once we’ve received and inspected your return, we’ll notify you if the refund is approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days without any restocking fees
Please note that it may take some time for your bank or credit card company to process and post the refund.

Late or Missing Refunds

If more than 15 business days have passed since we approved your return and you haven’t received a refund, please get in touch with us at contact@keorm.com.

Contact Information