Return and Refund Policy

At Keorm.com, we want you to be fully satisfied with your purchase. If you are not happy with your order, we provide a straightforward return and refund process to make things right.

Return Window

You may request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return:

  • Items must be in the same condition you received them (unworn, unused, with tags, and in original packaging).
  • A receipt or proof of purchase is required.

👉 Items sent back without prior approval will not be accepted.

How to Start a Return

Please contact us at contact@keorm.com to request a return.
If approved, we will provide you with a return shipping label and instructions.

All returns must be sent to:
315 Arden Ave Suite 14, Glendale, CA 91203, United States

You can always reach us with return-related questions at contact@keorm.com.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Custom products (e.g., personalized or special orders)
  • Used items
  • Items marked as Final Sale

If you are unsure whether your item qualifies, contact us at contact@keorm.com before purchasing.

Exchanges

The fastest way to receive a replacement is to return the item first. Once the return is accepted, you may place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you of the approval.

    • If approved, refunds will be issued to your original payment method within 10 business days.
    • We do not charge any restocking fees.
    • Please note, your bank or card provider may take additional time to post the refund.

Late or Missing Refunds

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@keorm.com.

Contact Information