This Privacy Policy outlines how Keorm.com (referred to as “the Site,” “we,” “us,” or “our”) collects, utilizes, and shares your Personal Information when you visit the Site or make a purchase.

Contact Information

If you have any questions, need further information about our privacy practices, or wish to file a complaint, please reach out to us:

• Email: contact@keorm.com
• Mail: 315 Arden Ave Suite 14, Glendale, CA 91203, United States
• Phone: +1 (672) 203-8808

Information We Collect

When you access our Site, we gather specific information about your device, your interactions with the Site, and data necessary to process your purchases. Additional information may be collected if you contact us for customer support.

Device Information:

• Purpose of Collection: To ensure accurate loading of the Site and to analyze usage for optimization purposes.
• Source of Collection: Automatically gathered through cookies, log files, web beacons, tags, and pixels.
• Disclosure for Business Purposes: Shared with our service provider, Shopify, and analytics partners.

Personal Information Collected:

• Web browser version
• IP address
• Time zone
• Cookie data
• Viewed sites or products
• Search queries
• Interaction details with the Site

Order Information:

• Purpose of Collection: To fulfill our contractual obligations (including payment processing, shipping arrangements, and providing invoices and confirmations) and to identify potential fraud.
• Source of Collection: Directly from you during the purchase process.
• Disclosure for Business Purposes: Shared with Shopify and third-party payment processors and fulfillment services.

Personal Information Collected:

• Name
• Billing address
• Shipping address
• Payment information (credit card numbers, PayPal, etc.)
• Email address
• Phone number

Customer Support Information:

• Purpose of Collection: To provide assistance and address inquiries.
• Source of Collection: Directly from you.
• Disclosure for Business Purposes: Shared with our customer service platform.

Personal Information Collected:

• Name
• Email address
• Order details
• Any additional information you provide

Minors

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us to request its deletion.

Sharing Your Personal Information

We share your Personal Information with service providers to help us deliver our services and fulfill our commitments to you, including:

• Shopify: We utilize Shopify to operate our online store. You can read more about how Shopify manages your Personal Information here: Shopify Privacy Policy.
• Payment Processors: We share payment information with third-party gateways to ensure secure transactions.
• Shipping Providers: We provide shipping details to carriers for order delivery.
• Advertising Partners: We may share data regarding your usage of the Site and purchases for marketing and targeted advertising purposes.

Behavioral Advertising

We utilize your Personal Information to deliver targeted advertisements or marketing communications that may interest you.

Advertising Tools We Use:

• Google Analytics: Learn more about Google's data usage here.
• Facebook: Manage your Facebook ad settings here.
• Bing: Adjust your Bing ads settings here.

You can also opt out of targeted advertising through the Digital Advertising Alliance’s opt-out portal: Opt-Out Portal.

Use of Personal Information

We use your Personal Information for the following purposes:

• Processing orders and payments
• Shipping and delivering products
• Providing customer support
• Communicating with you
• Screening for potential fraud
• Offering personalized advertisements and recommendations

Legal Basis for Processing (for EEA Customers)

If you reside in the European Economic Area (EEA), we process your Personal Information based on the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Tasks carried out in the public interest
• Legitimate business interests

Data Retention

We retain your Personal Information as long as necessary for our records unless you request its deletion. For details on your right to erasure, see the "Your Rights" section below.

Automated Decision-Making

We engage in limited automated decision-making to prevent fraud, including:

• Temporarily blacklisting IP addresses associated with multiple failed transactions
• Temporarily blacklisting credit cards linked to blacklisted IP addresses

Sale of Personal Information

We do not sell personal information as defined by the California Consumer Privacy Act (CCPA).

Your Rights

GDPR (EEA Residents): If you are a resident of the EEA, you have the right to:

• Access, update, or delete your Personal Information
• Object to processing based on legitimate interests
• Data portability
• Withdraw consent at any time

CCPA (California Residents): If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Access, update, or delete your Personal Information
• Opt out of the sale of your Personal Information
• Not be discriminated against for exercising your rights

Cookies

We use cookies to enhance your browsing experience, which include:

Essential Cookies:

• _shopify_country – Session-based
• _secure_session_id – 24 hours
• cart – 2 weeks

Analytics Cookies:

• _shopify_y – 1 year
• _shopify_s – 30 minutes
• _s – 30 minutes

You can manage cookies through your browser settings or visit www.allaboutcookies.orgfor more information.

Do Not Track

We do not modify our data collection and usage practices in response to a Do Not Track signal from your browser.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. We encourage you to check back regularly for updates.

Complaints

If you have any complaints regarding our privacy practices, please contact us at the provided email address.

Contact Information

• Company Name: Quadra Promotions
• EIN Number: 68-0595869
• Store Name: Keorm.com
• Phone: +1 (672) 203-8808
• Email: contact@keorm.com
• Address: 315 Arden Ave Suite 14, Glendale, CA 91203, United States
• Support Hours: Mon - Fri: 9 AM - 5 PM EST
• We will respond within 1 business day.