Frequently Asked Question

1. What is Keorm?

Keorm is an online fashion store under Quadra Promotions, offering a curated collection of vibrant, unique apparel like cat-themed Hawaiian shirts, necklaces, earrings, and more. Each product is thoughtfully selected for style and quality 

2. Where is Keorm located?

Keorm (Quadra Promotions) is headquartered in Glendale, California, at 315 Arden Ave Suite 14, Glendale, CA 91203, USA.

3. How can I contact customer support?

You can reach their support team via:

4. What payment methods are accepted?

We accept various forms of payment to ensure your shopping experience is convenient and secure. You can make payments using:

  • American Express
  • Apple Pay
  • Mastercard
  • PayPal
  • Visa

All payments must be made in US dollars (USD).

5. Do you ship internationally?

Currently, we only ship within the United States.

6. What is your shipping policy?

We provide the following shipping methods:

Standard Shipping – Estimated delivery time is 4 to 12 days, which includes both processing and transit periods.

  • Processing Time: 1-3 business days
  • Transit Time: 3-9 business days

More details are available at our Shipping Policy. 

7. How can I track my order?

After purchase, you’ll receive a tracking number via email. You can use that link on our track your order page to know more about the shipment status.

8. What’s the return and refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are not applicable for sizing issues in apparel and other products. For more details, visit our Returns & Refunds Policy.

9. The size doesn't fit—what do I do?

Keorm notes that many items use Asian sizing. For correct fit, please refer to the size chart and consider sizing up by 1–2 sizes .

10. Are the products high quality?

Keorm insists on quality and craftsmanship, working with artisans and trusted manufacturers Keorm. However, customer reviews vary—some praise the products, while others have reported sizing and quality issues .

11. Is Keorm.com safe and legitimate?

Keorm uses HTTPS certification, indicating secure transactions . However, some reviews on third-party sites raise concerns, so review policies and customer feedback carefully before purchasing .

12. Do you offer wholesale or bulk purchasing?

Keorm does not publicly advertise wholesale options. For bulk orders or partnerships, contact us directly through the support email.

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